Company Overview

Maptek™ is the leading provider of innovative software, hardware and services for the global mining industry. We provide our clients with mine planning software, laser scanners, and professional services – both here in North America and throughout the world. We pride ourselves in being an exceptional place to work, which is supported by the high number of long term employees we have and the phenomenal growth we have experienced over the years.

Note: This position is based in Golden, CO. 

Summary

The Geosciences Manager is responsible for the leadership, performance, and strategic direction of the Geosciences team within the North American Customer Success organization. This role is accountable for helping customers achieve measurable business value through the successful adoption, expansion, and renewal of Maptek solutions, while supporting regional business objectives and customer retention goals.

The Geosciences Manager plays a critical role in aligning customer outcomes with Maptek's LAER customer lifecycle framework. The position serves as a key bridge between Sales, Customer Success, Technical Services, Product Development, and Renewals to ensure customers maximize their return on investment and realize the full value of Maptek solutions.

Primary responsibilities include leading technical services activities, including product demonstrations, proof-of-concept engagements, implementations, consulting projects, customer training, technical support, and customer success initiatives. The role is also responsible for developing a high-performing team through capability development, coaching, and succession planning; fostering cross-functional collaboration; and driving continuous improvement across service delivery, customer experience, and operational effectiveness. Through these efforts, the Geosciences Manager strengthens customer relationships, contributes to revenue growth, identifies expansion opportunities, and advances operational excellence across the Geosciences function.

As with all leadership positions at Maptek, the Manager serves as a role model for Maptek's corporate values and fosters an environment of collaboration, accountability, innovation, continuous improvement, and customer-centricity.

Essential Functions

• Collaborate with the Customer Success team to support the overall revenue targets through customer adoption, identifying expansion opportunities, and supporting the continued renewal cycle.
• Develop, refine, and execute regional programs and campaigns to drive customer product adoption, enhance customer experience, and increase renewals within the discipline. Such as the client forum, refresher workshops, regional trainings, and the pre-sales experiences.
• Lead the geoscience discipline in capturing the voice of the customer for product development and customer experience improvements, and liaise with the team to implement them.
• Understand our clients' training, consulting, and support needs and develop and execute strategies to meet and exceed expectations.
  • Take ownership of key client relationships.
  • Determine satisfaction with products and services.
  • Develop client retention strategies.
• Mentor and coach geoscience disciplines to expand their skills and collaborate to address the challenges they face.
• Define revenue targets and operational budgets in collaboration with the discipline managers.
• Foster an environment of collaboration by engaging in teamwork and building relationships across departments and experience levels.
• Technical Services Management:
  • Act as a day-to-day technical and administrative resource to the Geosciences team.
  • Provide leadership, training, coaching, performance management, and reviews to the assigned team. 
  • Technical Services coordination: resource allocation and communication (both internal and with the client) for training, consulting, sales demonstrations, PDT, client site visits, etc.
  • Manage the Adopt Opportunity pipeline.
  • Ensuring the quality and consistency of client interaction recordings in the CRM and customer success platform, including site reports, support cases, consulting, and training services.
  • Conduct client site visits and follow-up activities, and facilitate those of direct reports.
  • Monitor and update administrative systems and Technical Services Standard Operating Procedures (SOPs) as needed.
• General Technical Services Functions:
  • Provide user and industry expertise to Maptek’s Product Development team through participation in development projects.
  • Maintain client satisfaction and promote Maptek Services.
  • Mentorship of junior associates.
  • Engage in follow-up meetings when the service projects are completed.
  • Provide client training.
  • Perform/manage advanced and/or ongoing Services projects and implementations.

Knowledge, Skills and Abilities 

• Solid experience managing professional-level managers/employees.
• Success in coaching, training, and development of direct reports.
• Leadership experience in a technology services sales and delivery environment.
• Strong customer relationship skills.
• Demonstrated track record of successful business development.
• Strong emotional intelligence and inspiring presence.
• Demonstrated ability to be a true problem solver: handle complex situations and deal with unexpected challenges independently, achieving successful outcomes.
• Degree in business, geology, or a relevant discipline.
• Demonstrated ability to make decisions in a measured and rational manner.
• Ability to manage multiple competing demands and prioritize effectively.
• Excellent active listening skills – the ability to understand others’ reactions and respond empathetically. 
• Excellent speaking, writing, and reading comprehension skills in English.
• Ability and willingness to travel up to 50% of the time. 

Success Measures
Success should be measured through business outcomes rather than activity metrics. Potential measures include:

• Ability to sit for prolonged periods of time.

Summary of compensation and benefits:

Salary range (base): $95,000 - $115,000. Compensation commensurate with experience and skills.  

Health insurance (medical, dental, vision) with premiums paid by Maptek

401(k) plan

Life and disability coverage

Paid holidays, vacation and sick time